Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Please ensure you read and understand the policy and how your information will be used.

– Collection of Information

We collect personal information that is submitted by you on a voluntary basis to fulfill a specific request or if you allow us, to add you to our mailing lists.

– Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

– Distribution of Information

If required, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

– Commitment to Data Security

Any personal information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

EMAIL DISCLAIMER

The information in this message is intended for the addressee(s) only.

It may contain information that is confidential and subject to copyright.

If you are not the intended recipient or have received this message in error, please notify the sender by return email at your earliest convenience and delete this email, do not use, peruse, disseminate, distribute or copy this message or any file attached to this message. Any such unauthorized use, is prohibited and may be unlawful.

The Kiddie Co (Pty) Ltd t/a www.thekiddiecompany.co.za does not make any representation or warrant that files attached to this e-mail are free from computer viruses or other defects. Any attached files are provided, and may only be used, on the basis that the user assumes all responsibility for any loss or damage resulting directly or indirectly from such use.

Furthermore, the information contained in this message, and any attachment(s) thereto, is for information purposes only and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za or its subsidiaries and associated companies.

The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za does not make any representations regarding any web sites that may be accessed through this message, and accordingly shall not be responsible for other content or use of such web sites.

The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za shall not be responsible for any loss or damage of whatsoever nature (including consequential loss or damage) suffered or incurred, directly or indirectly, by the user or any other person as a result of relying on, or incidental to, or the use of, or any matter relating to, the information contained in this message.

Detailed Description of Good and / or Services

The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za is a business in the household industry that markets baby and childhood goods.

Shipping policy

We only provide normal courier service, for very remote areas we will have to deliver via Post office or the nearest town to you that are accessible.

Clients will be advised when products have been dispatched by email which will include Waybill tracking information. It’s important to verify your address & contact details are correct to ensure timely delivery. If there is any changes please advise our customer service team immediately so we can make the necessary arrangements.

Please ensure your delivery address is normally occupied during the office hours.

Thekiddiecompany.co.za only utilizes reputable couriers which will provide proof of delivery. It is important to provide the correct delivery address to ensure timely deliveries.

Please note that delivery time is based on region and size/weight of the product. Our customer service centre are a strictly delivery only business concept thus bringing additional savings to you the client.

Overnight courier option is available at an extra cost from the courier company; please contact our customer service team for assistance as this will require bespoke pricing.

Customer Privacy Policy

The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/content/paia-manual

In order to ensure compliance, we must inform you that, on the 1st of July 2021, the South African Protection of Personal Information Act (POPIA) has come into effect. Compliance with the POPIA requires the Company to ensure that all your personal information is secure on our various digital platforms and devices. We confirm that all our service providers have assured us that your data is secure and will not be used for anything else other than the Company and our employees corresponding with you as required.

Payment Options Accepted

Visa, Master Card, EFT and debit cards are accepted.

If clients have access to internet banking, they can pay for their orders via EFT (Electronic Funds Transfer) by setting up The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za as a beneficiary:

FNB
The Kiddie Co (Pty) Ltd
Registration 2021/527568/07
FNB Cheque account
Account No: 62894654500
Branch No: 250655
Branch Name: Bryanston Branch

Please be sure to use your order number received as a payment reference. This usually takes 2 days to appear on our statement. Payment must only be made after you have received a sales order. Sales orders are only valid for 48hrs, thereafter stock items may have to be checked again for availability. No products will be dispatched till payment has been confirmed.

Credit Card Acquiring and Security

Credit card transactions will be acquired for The Kiddie Co (Pty) Ltd t/a TheKiddieCompany.co.za by PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.PayGate uses the strictest form of encryption, namely Secure SocketLayer 3 (SSL#) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by The Kiddie Co (Pty) Ltd t/a TheKiddieCompany.co.za separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

The Kiddie Co (Pty) Ltd t/a TheKiddieCompany.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Strubensvalley, Roodepoort

The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Export Restriction

The offering on this website is available to South African and International clients only.

The Kiddie Co (Pty) Ltd t/a thekiddiecompany.co.za contact details

You may contact us in several ways:

Email – info[@]thekiddiecompany.co.za

Our administrative office hours are:

Monday to Thursday 9am to 5.00pm and 9am to 4.30pm on a Friday

Address:

Customer Administration Office:

Strubensvalley, Roodepoort

South Africa

*Please note that we are purely an e commerce business and therefore do not have a showroom.

Returns & Exchange Policy

You are welcome to return or exchange any product that you may be unhappy with within 7 days of receiving it.

Shipping Costs of Returns/Exchanges & Cancellations back to the supplier remain the responsibility of the purchaser.

Returns/Exchanges & Cancellation of orders will attract a 10% handling fee.

Please allow up to 5 working days from date of goods being received at supplier for refunds.

Refunds are only processed via EFT upon approval.
No sale items can be exchanged or refunded.

The conditions for the above must be that the product be unopened and in a resalable condition. Packaging must not be damaged.

Any pre-made gift sets, bags or items must be returned as the whole original set and individual units cannot be returned.

Items that will be excluded from the above is any product that is of a hygienic nature, skincare or any item that was made to the customer’s specifications.

Items that will also be excluded are items that are not in the original, sealed, undamaged packaging as well as assembled items.

If a return is to be made, an email must be sent to info@thekiddiecompany.co.za stating the reason for the return. Once approved, the product/s can be shipped back. Please note that no transaction can take place to the customer until the goods have arrived back to The Kiddie Company, together with a prior email to The Kiddie Company stating the exact reason for the return and the authorization thereof.